Privacy Policy

Effective Date: October 4, 2026
Last Updated: October 4, 2026

Soapy Pups Pet Grooming LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or communicate with us, including through SMS messaging.

By accessing our website or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• Contact Information (e.g., name, phone number, email, address)
• Pet & Appointment Details (e.g., your dog’s name, breed, grooming history, and the address and time window of your appointment)
• Payment Details (if applicable, though we do not store credit card information)
• Feedback and Reviews

B. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Device type and browser information
• Pages visited and interaction with content
• Cookies and tracking technologies (See Section 5 for details)

C. Information from Third Parties

We may receive data from third-party sources such as business partners, analytics providers, or advertising networks.

2. How We Use Your Information

We use your information to:

• Provide and manage our website and services
• Respond to inquiries and customer support requests
• Process payments and transactions
• Send appointment updates, promotional offers, and grooming reminders
• Improve our website and user experience
• Comply with legal and regulatory requirements

3. SMS Messaging & Communication

By opting into our SMS messaging service, you consent to receive messages regarding:

• Appointment confirmations and updates
• Promotional and marketing messages (with your consent)
• Important notifications related to your appointments

You can opt out anytime by replying “STOP” to any message. Standard message and data rates may apply.

4. Sharing & Disclosure of Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share it under the following circumstances:

• Service Providers: Third-party vendors who assist us with operations (e.g., payment processors, marketing platforms)
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In case of a merger, acquisition, or asset sale

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

Our website may use cookies, tracking pixels, and similar technologies to enhance user experience. These help us:

• Remember your preferences
• Improve website functionality
• Track website analytics

You can manage cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure server environments
• Access control measures

Despite our efforts, no method of transmission over the internet is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications
• Restrict or object to data processing

To exercise these rights, contact us at miriam@soapypups.com.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

• 📧 Email: miriam@soapypups.com
• 📞 Phone: 208-779-0012
• 🌐 Website: https://soapypups.com/